Deputy Director Eligibility Operations
This is an open opportunity for a Deputy Director of Eligibility Operations in Eastern Nebraska.
This position is responsible for the oversight and direction of teams across Nebraska determining eligibility for multiple economic assistance programs for health and human services – Children & Family services and Medicaid & Economic Assistance programs.
Position is responsible for improving systems and processes and managing staff. Monitoring and enhancement of Customer Service Center system performance to implement and refine customer interaction and interactive voice response systems.
Summary and Highlights:
- Schedule will be M-F / 8-5
- Large scale service
- Part of State Health Department
- Supportive learning environment
- Strong core values
- Responsible for almost 1,000 staff members
- Salary of over $100k/year + benefits!
- Ability to impact public health on a mass scale!
Practice Features and Requirements:
- Minimum 2 years experience in a large system (healthcare, corp, etc.)
- Master’s Degree in Business Administration or related field. Process Improvement Degree highly favorable
- Call centers, food banks or similar– type experience
- Project management experience
- Basic process mapping skills
- Data driven approach
- Efficiency and process Improvement
- Team building and leadership skills for personnel ranging in experience levels
Generous Benefits package offering Vacation, Medical Insurance, Dental, Vision, STD, LTD, Life and AD&D.
About the area:
With the ability to live in either Lincoln or Omaha. You have an opportunity to experience two of the great cities in the midwest.
All the things to do, see, eat and drink you’d expect from a capital/college town . . . and then some.
Do the classics—a tour of the Nebraska State Capitol, a lively night out in the Historic Haymarket District. See a Broadway show or headlining musicians at the Lied Center for Performing Arts or Pinnacle Bank Arena. Do the family thing at Lincoln Children’s Museum or the Lincoln Children’s Zoo. Then make time for some surprises: discover the botanic garden and museums on the University of Nebraska campus. Taste around town to determine your favorite local breweries, wineries and restaurants. Find bison and a prairie ecosystem at Pioneers Park Nature Center. That’s just the start.
Entertaining. Diverse. Delicious. Historic. Make time to experience every facet of Nebraska’s largest city.
Omaha’s “largest city” distinction guarantees you a well-rounded itinerary. Tour a collection of museums celebrating creativity, diversity and history, from the Joslyn Art Museum to the Great Plains Black History Museum to the Durham Museum. Take your history lesson outside at the Lewis and Clark National Historic Trail Headquarters and Visitor Center, where you can access the 3,000-foot-long Bob Kerrey Pedestrian Bridge for views of the Omaha skyline and Missouri River. With kids, add visits to Henry Doorly Zoo and Aquarium and Omaha Children’s Museum. And for an unforgettable night out, hit the Old Market. Its cobblestone streets are lined with galleries, shops, breweries and restaurants—a taste of the acclaimed cuisine Omaha is known for. Mix in a concert at CHI Health Center, or theatre at one of the city’s many intimate venues, before kissing Omaha goodnight.