6 Things Hospitals Must Do to Make Their Staff Feel Less Stressful

Things haven’t been going well for the healthcare sector even before COVID, but the pandemic exacerbated things. We’ve seen a record number of attritions in the industry and understand the need to make things easy for staff who are brave enough to continue. If you are looking for ways to help existing staff manage work pressure effectively and feel less overwhelmed by everyday tasks, read on:

Healthcare, being a demanding profession, it is easy for people to become stressed and frustrated. Healthcare professionals hear a lot about what they don’t do right and rarely about what they’re doing right. It’s difficult for staff to go against the prevailing atmosphere and maintain positivity in their workplace. A negative mindset does little towards patient care and contributes to the overall story of despair and gloom in the healthcare sector.

Among other things, the management can encourage staff to access positive thinking content and open up opportunities.

Automating clinical and administrative workflow is essential. Given a chance, physicians and nurses would happily focus on improving patient care rather than being bogged down by long-drawn managerial procedures. Intelligent automation can help manage these tasks effectively and save time for everyone. Appointment reminders, registration, referral management, payment collection, etc., can be automated to reduce work pressure – when people are used to digital banking and other mundane everyday tasks, why would they not adapt to this?

Making patient engagement digital can improve patient access and clinical intake. Robots don’t get tired and aren’t overwhelmed by a lengthy waiting list. The revenue cycle also passes quickly when things are streamlined. When healthcare staff focus on their job and do not worry about manual processes, they’re bound to be more efficient and happier.

When robotic processes are already being trained in the operating theatre, why shouldn’t they be incorporated into administrative duties?

Why would any healthcare organization prefer manual work like data entry and phone calls when things can be managed efficiently with a mere text? Digital and automated processes can free up skill sets that would otherwise be utilized doing complex and important tasks.

While we don’t want additional burden for staff, we must understand their reluctance to spend time training, especially when there is so much to do and so little staff. Therefore, it is important to promote intelligence automation and explain how it will eliminate unsustainable volumes of administrative work. With the promise of focusing on complex medical practices, staff will hopefully see the efficacy of automation.

Patients want answers, solutions, advice, and treatment – intelligent automation can meet these requirements. When patients are more involved in the treatment process, they are less likely to feel frustrated about getting through to a general practitioner. People will feel more positive about their healthcare and are more likely to be involved in their healthcare.

At PX3, we focus on long-term hires only – i.e., people who are happy to agree to a 3+ years contract. Healthcare providers, executives, and senior leadership are our main areas. Call us to learn how you can deliver a win-win outcome for everyone.